Intelligent self-service and routing streamlines customer support with a conversational AI chatbot, delivering instant, accurate resolutions round the clock and minimizing call volumes. It integrates seamlessly with unified communications and contact center systems, facilitating access to back-office experts during customer interactions. Additionally, it enhances high-touch engagements through video optimization, enabling faster issue resolution with built-in features like screen share, file share, and chat. This comprehensive solution enhances customer experiences, boosts efficiency, and ensures effective problem-solving across various communication channels.